For Customers
- Financial Literacy (helping customers in making sound financial decisions)
- Personal Financial Assistant (opportunities, bookkeeping, alerts)
- User-Authored Smart Contracts (using NLP, over Blockchain)
- C2B/B2B Interaction Support (market opportunities, advertising)
For Businesses
- Predictive Analytics (investment, trading, risk management)
- Anomaly Detection (fraud detection, stress detection)
- Decision Support (underwriting, credit scoring, KYC, compliance)
- Process Automation (task completion, trading, reporting)
- C2B/B2B Interaction Support (market opportunities, advertising)
Horizontal Principles
- AI Mediation
- Trustworthiness
- Contestability
- Human-Driven
VR/AR/MR and the Metaverse
- Creation of immersive 3D environments to enhance customer experience (e.g. virtual trading)
- Shopping in the virtual world: creating immersive virtual experiences (Visa and Mastercard examples)
- Data visualization: : representing (complex) financial data in a visually compelling and interactive manner to enhance customer experience and engagement.
- Augmented Reality for customer service and support